Forensics Manager

Summary:

Supports Operational departments by overseeing the resources and performance on day to day activities of the Imaging, PC and Mobile Device Laboratories.

Reporting to:

Operations Manager (Stratford upon Avon)

Location:

Stratford upon Avon

Department / Division:

Operations

Main Duties & Responsibilities

  • Develop, Lead, Support and monitor and drive performance Management to staff across the Forensic Labs.
  • Provide links between Laboratories on best practice and crossovers of desirable and efficient means of working
  • Work closely with Forensics Manager – Technical Lead to ensure resource demands and available capacity compliments technical operations and development of staff technical abilities.
  • Work closely with Forensics Manager – Technical Lead to achieve systematic eradication of errors.
  • Work closely with Team Leaders to ensure their development as Team Leaders is enhanced particularly in relation to the Performance Management and development of their teams.
  • Contribute to enhancing health and wellbeing of CCL Staff through management of performance.
  • Accomplish results by communicating job expectations, planning, scoping, monitoring performance aspects of Lab operations.
  • Support Quality Manager to maintain CCL’s performance in relation to achieving standards of accreditation.
  • To maintain quality of service by embedding quality and customer service standards, resolving quality and customer service problems, non-conformances and recommending improvements.
  • Identify and embed learning from Non-Conformance Investigations.
  • Attend client meetings to ascertain performance related matters and follow up with feedback, workflow contributions and reports for recommendations of improvements.
  • Actively develop, coordinate and embed policies, procedures and reference guides
  • To maintain professional and technical knowledge sufficient to understand the challenges of CCL Forensic staff.
  • To monitor and develop CCL practices, contributing to improvements in line with business priorities

Core Role Competencies

Managing Performance

  • Translate strategy into specific plans and actions, effectively managing competing priorities with available resources.
  • Takes a planned and organised approach to achieving objectives, defining clear timescales and outcomes.
  • Identifies opportunities to reduce costs and ensure maximum value for money is achieved.
  • Demonstrates forward thinking, anticipating and dealing with issues before they occur.
  • Delegates responsibilities appropriately and empowers others to make decisions.
  • Monitors progress and holds people to account for delivery, highlighting good practice and effectively addressing underperformance.
  • Inspires people to excel and do their best work;

Leading People

  • Inspires people to meet challenging goals, maintaining the momentum of change.
  • Gives direction and states expectations clearly.
  • Acts positively, creating enthusiasm and commitment.
  • Motivates staff by giving genuine praise, highlighting success and recognising good performance.
  • Gives honest and constructive feedback to help people understand their strengths and weaknesses.
  • Invests time in developing people by coaching and mentoring them, providing developmental opportunities and encouraging staff to take on new responsibilities

Service Delivery

  • Demonstrates a real belief in CCL Values, focusing on what matters most and best serves those values
  • Builds confidence by actively engaging with different customers, partners and stakeholders
  • Identifies the best way to deliver services
  • Understands customers’ perspectives and priorities and works co-operatively with them to deliver the best possible overall service
  • Removes barriers to customer service
  • Seeks feedback from customers

Working with Others

  • Builds effective working relationships with people through clear communication and a collaborative approach
  • Consults widely and involves people in decision making speaking to people in a way they understand and can engage with
  • Treats people with respect and dignity regardless of their background or circumstances, promoting equality and the elimination of discrimination
  • Sells ideas convincingly, setting out the objectives of a particular approach and striving to reach mutually beneficial solutions
  • Expresses own views positively and constructively and fully commits to team decisions

Leading Change

  • Positive about change, adapting rapidly for changing circumstances and encouraging flexibility in others
  • Identifies and implements improvements to service delivery, engaging people in the change process and encouraging them to contribute ideas
  • Find more cost-effective ways to do things, taking an innovative approach to solving problems and considers creative alternatives

Decision Making

  • Gathers verifies and assesses all appropriate and available information to gain an accurate understanding of situations
  • Considers a range of possible options, evaluating evidence and seeing advice where appropriate
  • Makes clear, timely, justifiable decisions, reviewing these as necessary
  • Balances risks, costs and benefits, thinking about the wider impact of decisions
  • Exercises discretions and applies professional judgment, ensuring actions and decisions are proportionate and in CCL’s best interest
  • Looks beyond symptoms to identify causes of problems and drives team to routinely perform root cause analyses

Professionalism

  • Acts with integrity, in line with the values and ethical standards of CCL.
  • Acts on own initiative to address issues, showing energy and determination to get things done.
  • Takes ownership for resolving problems, demonstrating courage and resilience in dealing with difficult and challenging situations.
  • Upholds professional standards, acting as a role model to others and challenging unprofessional conduct or discriminatory behaviour.
  • Acts for and acts on feedback, learning from experience and continuing to develop own professional skills and knowledge.
  • Remains calm and professional under pressure, defusing conflict and being prepared to make unpopular decisions or take control when required.

Other Role Requirements

  • Minimum 5 years UK residency
  • Full driving license
  • Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme
If you would like to apply for this role please send your current cv to careers@cclsolutionsgroup.com with a covering email