Sales and Marketing Operations Executive

Summary:

To support the operation of Sales and Marketing. Supporting Sales Account Managers and the co-ordination of Marketing operational activity.

Reporting to:

Head of Sales

Location:

Stratford upon Avon

Department / Division:

Business Development

Application Deadline:

4th September

Main Job Summary

To support the operation of Sales and Marketing. Supporting Sales Account Managers and the co-ordination of Marketing operational activity.

Main Duties & Responsibilities (other duties may be assigned):

To support the Internal Account Manager in the following areas:

Sales Operations

Prepare sales quotes as required and directed by the sales team
Support Sales Team with client enquiries, including phone calls, emails and development of proposal documents
Ensure any Sales Team queries are responded to in an efficient, professional and timely manner
Attend industry networking events to further develop market knowledge and develop business relationships
Support in the delivery of the tender process for all tenders and ensure a timely delivery and work collaboratively with project/tender teams
Coordinate and minute tender project meetings as required and track and drive actions where necessary
Work with colleagues, customers and teams to communicate risks and ensure that any learning is made known to the wider team
Complete framework reporting and MI for clients as required
Manage the CRM system to a high degree of accuracy to ensure it is up-to-date and regularly cleansed to ensure effective targeted marketing activity can take place to generate new business
Demonstrate thorough understanding of products and services i.e. be able to answer clients’ questions to their fullest satisfaction and be able to sell key differentiators
Attend meetings with the Sales Team to update information and discuss any issues
Submit weekly reports of all activity and status for the purposes of Operations meetings
Identify areas for continuous improvement

Marketing Operations

To act as the main point of contact for our external marketing agency and providing all information required
Respond to and direct all incoming sales enquiries generated from our website and marketing collateral to the appropriate sales representative
Demonstrate technical marketing skills and company product knowledge
Evaluate market conditions, competitor data and implement marketing plans as required
Co-ordinate marketing campaigns in line with sales activities
Assist in creation and publishing of all marketing material in line with marketing plans
Contribute to improve lead generation campaigns, measuring results
Work closely with design agencies
Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives
Build and maintain close working relationships with all internal departments ensuring that departmental marketing requirements are met, with a specific focus on sales

Required Skill Set & Experience:

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Previous marketing experience or relevant qualification would be desirable
Motivated self-starter with a “can do” attitude and entrepreneurial work ethic
Ability to work with precision, accuracy and high attention to detail
Confidentiality and integrity
Excellent administration skills
Ability to act with initiative
Excellent listener and communicator who effectively conveys information verbally and in writing
Excellent telephone manner, comfortable speaking to clients
Ability to successfully combine being courteous and professionalism with being persistent
Ability to work independently with limited supervision and with other team members in a cooperative manner
Professional whose honesty and integrity provide for effective optimal business relationships
Demonstrated ability to effectively plan, organise and prioritize and perform in an environment of multiple changing priorities
Computer-literate performer with proven proficiency covering wide variety of applications i.e. Internet etc. and MS Office – Outlook, Excel, Word, PowerPoint etc.
Conscientious and reliable
Demonstrated solid and flexible work ethic

Core Role Competencies:

Demonstrate Drive & Commitment

Shows reliability and commitment amongst manager and peers; exhibits focus and determination in tasks at hand; establishes support for objectives; drives and produces results

Work Efficiently and Effectively

Effectively manages time and priorities by focusing on highest priority tasks and working efficiently; effectively recovers from mistakes; completes projects on time.

Meet Customer Needs

Understands the customer’s requirements, expectations and needs; delivers on commitments to customers; provides value and ensures exceptional customer experiences; seeks feedback from customers; Removes barriers to customer service

Build Relationships

Relates to others in an open, honest, accepting, and respectful manner; viewed as approachable and shows interest in others; develops and maintains high-quality relationships with manager and peers; demonstrates communication style flexibility when relating to a variety of people and situations

Team Membership

Interacts in a team environment based on shared values; Knows when and how to use a team approach for solving problems; seeks the contributions of all team members; shares credit with others

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Education:

Essential:

Minimum GCSE pass or equivalent in Maths and English

Other Role Requirements:

Minimum 5 years UK residency
Full driving license
Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme.

Minimum 5 years UK residency Full driving license Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme.