Technical Director (Cyber Services)


Support the Director of Cyber by managing the day-to-day workings of Cyber Services. Ensures that deadlines are met whilst maintaining the highest level of quality standard.
Reporting to:
Director of Cyber
Department / Division:
Cyber Services
Application Deadline:

Main Job Summary

Support the Director of Cyber by managing the day-to-day workings of Cyber Services. Ensures that deadlines are met whilst maintaining the highest level of quality standard.

Main Duties & Responsibilities (other duties may be assigned):

Other duties may be assigned.

  • Ensure the smooth day-to day operational running of the cyber services team working in conjunction with the scheduler
  • Independently perform internal and external vulnerability assessments and web application penetration testing.
  • Undertake security assessments of network devices,firewalls, Windows, Linux servers and miscellaneous appliances.
  • Deliver work under the CHECK scheme or to CHECK standards.
  • Responsible for the maintenance of Quality standards to include ISO 9001:2015 and ISO 27001 and CHECK & CREST Accreditations
  • Ensure adequate quality control processes are in place and non-conformance instances are handled in accordance with Company requirements.
  • Support Director of Cyber with client presentations and meetings from a technical viewpoint.
  • Monitor, analyse, drive and report on performance.
  • Monitor, analyse and develop efficiencies within the division.
  • Lead the planning and implementation of contracts
  • Facilitate the definition of contract scope, goals and deliverables
  • Analyse and define tasks and resource requirements
  • Ensure tests are tracked and delivered on time, to specification, to budget and that changes in scope or issues are appropriately managed
  • Responsible for the development and effective deployment of robust methods and processes to ensure successful delivery to the client
  • Effectively and creatively troubleshoot problems to delivercomprehensive solutions
  • Provide line management and relevant stakeholders with regular updates on progress, proactively communicating delivery issues and client relationship concerns that may result
  • Act as main point of contact for clients for project deliverables and any associated issues
  • Manage and control departmental expenditure within agreed budgets
  • Optimise and direct the allocation and planning of tasks and jobs in line with team skill sets and experience to ensure current and pipeline jobs are adequately resourced
  • Evaluate team and individual performance regularly and formally through regular team and 1-2-1 meetings
  • Undertake Personal Development Reviews (PDRs) setting annual objectives and review ongoing in order to maintain and achieve team and individual targets and goals
  • Manage, coach, mentor and develop direct reports to support project deliverables to harness and encourage teamwork, energy and creativeness
  • Effectively select and recruit new hires to enhance and support the future growth and development of the team and Company
  • Cultivate and maintain smooth flow of communication between departments especially sales and operations.
  • Support Director of Cyber in their responsibilities as part of the senior management group.
Required Skill Set & Experience:

To perform this role successfully, an individual must be able to performeach essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Can hold (or already have) UK Government Clearance to SC level.
  • Experience of scoping projects and writing proposals.
  • Ability to support Director of Cyber with mentoring of less experienced members of the team.
  • Ability to manage larger projects and oversee from a technical perspective.
  • Flexibility and willingness to work additional hours / out of hours as may sometimes be required.
  • Demonstrated ability to effectively plan, organise and prioritise and perform in an environment of multiple changing priorities
  • Strong influencer who leads by example, collaborating,facilitating continuous improvement
  • Possesses ‘management’ presence
  • Track record maintaining morale, effectively delegating, generating ownership and harnessing energies towards achieving a common goal from team/reports
  • Proven experience in setting goals, measuring/assessing performance and appraising team/reports
  • Demonstrated managing performance issues to maximum output of team/reports
  • Co-operative work style within and across functions and alllevels to achieve common objectives
  • Adept at professionally representing Company
  • Excels at developing and maintaining existing relationships –internal and external
  • Successful experience and strong commitment to customer service deliverable activities  
  • High stress tolerance and proven successful experience managing and resolving conflict – internal and external
  • Flexible - able to maintain composure, communicate professionally,demonstrating critical thinking
  • Determination and tenacity to overcome obstacles and deliver what is required
  • Ability to take action, think ahead and assertively act
  • Proven experience in risk management
  • Proven analytical, conceptual and innovative problem-solving skills able to generate workable solutions
  • Resource aware i.e. where to go to find answers
  • Proven track record being responsible for budgetary and expense control
  • Able to excel within a results-oriented environment where revenue growth and profitability are emphasized
  • Professional whose honesty and integrity provide for effective optimal business relationships
  • Good negotiator
  • Able to work in a fast-paced environment
  • Quality high level presentation experience using multimedia
  • Computer-literate performer with proven proficiency coveringwide variety of applications i.e. Internet etc and MS Office – Outlook, Excel,Word, Powerpoint etc.
  • Conscientious and reliable
  • Demonstrated solid and flexible work ethic
  • Dependable and responsible contributor
  • Loyal and dedicated with an excellent work record
  • Ability and willingness to travel in the field in accordance with day-to-date duties
Core Role Competencies:

Service Delivery

  • Demonstrates a real belief in CCL Values, focusing on what matters most and best serves those values.
  • Ensures all staff understand the expectations, changing needs and concerns and strives to address them
  • Builds confidence by actively engaging with different customers, partners and stakeholders
  • Identifies the best way to deliver services
  • Understands customers’ perspectives and priorities and works co-operatively with them to deliver the best possible overall service.
  • Removes barriers to customer service
  • Seeks feedback from customers

Working With Others

  • Builds effective working relationships with people through clear communication and a collaborative approach.
  • Maintains visibility by regularly interacting and talking with people
  • Consults widely and involves people in decision making speaking to people in a way they understand and can engage with
  • Treats people with respect and dignity regardless of their background or circumstances, promoting equality and the elimination of discrimination
  • Treats people as individuals,showing tact empathy and compassion
  • Sells ideas convincingly, setting out the objectives of a particular approach and striving to reach mutually beneficial solutions.
  • Expresses own views positively and constructively and fully commits to team decisions.

Leading Change

  • Positive about change, adapting rapidly for changing circumstances and encouraging flexibility in others.
  • Identifies and implements improvements to service delivery,engaging people in the change process and encouraging them to contribute ideas.
  • Find more cost-effective ways to do things, taking an innovative approach to solving problems and considers creative alternatives.
  • Creates a feeling of energy, excitement, and personal investment;

Decision making

  • Gathers verifies and assesses all appropriate and available information to gain an accurate understanding of situations.
  • Considers a range of possible options, evaluating evidence and seeing advice where appropriate.
  • Makes clear, timely, justifiable decisions, reviewing these as necessary.
  • Balances risks, costs and benefits, thinking about the wider impact of decisions.
  • Exercises discretions and applies professional judgment, ensuring actions and decisions are proportionate and in CCL’s best interest.
  • Looks beyond symptoms to identify causes of problems and drives team to routinely perform root cause analyses

Managing performance

  • Translate strategy into specific plans and actions, effectively managing competing priorities with available resources.
  • Takes a planned and organised approach to achieving objectives,defining clear timescales and outcomes.
  • Identifies opportunities to reduce costs and ensure maximum value for money is achieved.
  • Demonstrates forward thinking, anticipating and dealing with issues before they occur.
  • Delegates responsibilities appropriately and empowers others to make decisions.
  • Monitors progress and holds people to account for delivery,highlighting good practice and effectively addressing under performance.
  • Inspires people to excel and do their best work;


  • Acts with integrity, in line with the values and ethical standards of CCL.
  • Acts on own initiative to address issues, showing energy and determination to get things done.
  • Takes ownership for resolving problems, demonstrating courage and resilience in dealing with difficult and challenging situations.
  • Upholds professional standards, acting as a role model to others and challenging unprofessional conduct or discriminatory behaviour.
  • Acts for and acts on feedback, learning from experience and continuing to develop own professional skills and knowledge.
  • Remains calm and professional under pressure, defusing conflict and being prepared to make unpopular decisions or take control when required.

Leading people

  • Inspires people to meet challenging goals, maintaining the momentum of change.
  • Gives direction and states expectations clearly.
  • Acts positively, creating enthusiasm and commitment.
  • Motivates staff by giving genuine praise, highlighting success and recognising good performance.
  • Gives honest and constructive feedback to help people understand their strengths and weaknesses.
  • Invests time in developing people by coaching and mentoring them, providing developmental opportunities and encouraging staff to take on new responsibilities.


Minimum GCSE pass or equivalent in Maths and English



Other Role Requirements:
  • Minimum 5 years UK residency
  • Full driving licence
  • Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme.

CCL is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

If you would like to apply for this role please send us your current cv and a covering email.
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