Desktop Support Engineer


Responsible for assisting with BAU support and project work including end user devices, servers, networking equipment and VOIP telephone system.

Reporting to:

IT Manager


Stratford upon Avon (Office Based Role)

Department / Division:

  • Resolving tickets raised by end users associated with operating systems, networks, software, hardware, printers etc.
  • Performing regular compliance tasks and checks
  • Installation of new software and hardware
  • Creation, deployment, and maintenance  of desktop gold build images
  • User account creation and set up of end user IT equipment
  • Ensure regular backups of systems are taken successfully and verifying integrity of backup data
  • Maintaining the IT asset database
  • Management and administration of anti-spam and anti-virus systems
  • Assist in system upgrades and  system maintenance
  • Liaise with third party suppliers  such as Internet Service Providers and vendors
  • Assist in building and maintaining  good relationships between the IT department and other CCL departments.
  • Procuring end user, network and server hardware, peripherals, software & support
  • Willingness to work out of hours/overtime when required

2+ years of  experience of the following systems:

  • Microsoft Windows operating systems (Windows 10)
  • Microsoft Active Directory and Azure Active Directory
  • Microsoft 365 Administration
  • Microsoft Endpoint Manager/Intune Administration
  • Windows Deployment Services / Image Deployment Software
  • Desktop and laptop hardware troubleshooting
  • Wired\Wireless networking and VPN
  • Microsoft Office applications
  • Network printers
  • Data backup and restore processes
  • General IT Security concepts


A Levels, BTEC, HND level education in an IT related discipline or equivalent experience


Industry qualifications e.g. MCP, ITIL

Core Role Competencies

  • Ability to multi-task
  • Good interpersonal and communication skills
  • Ability to work on own or as part of a team
  • Excellent attention to detail
  • Flexibility
  • Team player

Full driving license

Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme.

Minimum 5 years UK residency

If you would like to apply for this role please send your current cv to with a covering email