Digital Forensics Laboratory Team Leader

Summary:

To manage, coach and monitor all aspects of the Digital Forensics Lab performance in conjunction with your line manager, HR and the Forensic Case Team. Act as first line support for a dedicated team of DF Analysts.

Reporting to:

Operations Manager | Digital Forensics

Location:

Stratford upon Avon

Department / Division:

Digital Forensics

Application Deadline:

Main Job Summary

Oversee and model company behaviours to maximise team motivation and performance to the highest levels of precision and efficiency.

Conduct examinations of exhibits and follow the associated processes.

Main Duties & Responsibilities (other duties may be assigned):

Lead and motivate team members and Analysts across the Laboratory to perform to the best of their ability
Assist with basic HR tasks, monitoring and provide feedback within one-to-one reviews
Lead on initial and ongoing training and competency delivery
Lead on large-scale and ongoing customer-facing project delivery
Assign case work to analysts and utilise CCL systems to effectively and proactivity manage caseloads to maintain efficiency, ensure deadlines are maintained and identify and address bottlenecks
Dip sample analysts output to ensure all quality and policy requirements are met
Monitor and address any challenges that may affect productivity and have an impact on the customer
Manage relevant aspects of CCL’s ISO standards and ensure that current processes and documentation are up to date and are adhered to
Actively liaise with Forensic Case Team to ensure maximum performance and ensure that customer requirements are met
Maintaining a safe, secure and legal work environment; developing personal growth opportunities for staff
Accomplish results by communicating job expectations; planning, resourcing, monitoring, appraising, coaching, counselling
Develop, coordinate and apply policies, procedures and overall quality standards
Scope new customer cases and projects; writing quotations and proposals for new opportunities
Maintain quality of service by leading on quality and customer service standards; resolving quality and customer service issues and recommending improvements
Contribute to Lab performance and maintaining technical skills with managing a small caseload

Required Skill Set & Experience:

Experience working as a practitioner or leader in digital forensics
Previous people management experience
Sound understanding of current ACPO guidelines, ISO17025 and the FSR Code of Practice
Ability to develop, motivate, inspire and lead people to achieving their maximum potential
Previous experience using leading industry standard tools
Ability to work independently and make sound and reasoned judgements
Sound analytical and interpretation skills
Ability to work with precision, accuracy with high attention to detail
Excellent communication skills
Excellent planning and organisational skills
Experienced user off computers and technology, and comfortable learning a wide range of software and systems

Education:

Degree level qualification (2:2 or above) BSc in IT, Computer Science or Digital Forensics is desirable

Core Role Competencies:

Personal Attributes

Positive ‘can do’ attitude
Confident communicator at all levels
Team player
Ability to work under pressure
Conscientious and reliable
Solution focused

Competencies (some or all of these MAY be assessed during the process)

Job Knowledge
Effective Communication
Leadership
Management Ability
Partnership Working
Personal Awareness
Personal Effectiveness
Problem Solving
Respect for Diversity
Service Delivery
Team Working

Other Role Requirements:

Minimum 5 years UK residency
Full driving licence
Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme.

CCL is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.