First Line IT Support Technician


Assisting with the day to day operation of all the internal IT functions

Reporting to:

IT Manager


Stratford upon Avon

Department / Division:


Main Duties & Responsibilites (other duties may be assigned):

  • Resolving tickets raised by end users associated with operating systems, networks, software, hardware, printers etc.
  • Performing regular compliance tasks and checks
  • Installation of new software and hardware
  • Maintaining an internal hardware and software asset database
  • Management and administration of anti-spam and anti-virus systems
  • Assist in system upgrades and system maintenance
  • Liaise with third party suppliers such as Internet Service Providers and vendors
  • Willingness to work out of hours/overtime when required

Required Skill Set & Experience

Knowledge of:

  • Microsoft Windows operating systems (Windows 10)
  • Microsoft Active Directory
  • Desktop and laptop hardware troubleshooting
  • Network routers and switches
  • Microsoft Office applications
  • Network printers
  • Experience with server hardware
  • Data backup and restore processes
  • General IT Security concepts


GCSE in Maths and English

Core Role Competencies

  • Proficient in Microsoft Office – Word, Excel and PowerPoint
  • Ability to use a range of software packages
  • Ability to multi task
  • Professional
  • Good interpersonal and communication skills
  • Ability to work on own or as part of a team
  • Excellent attention to detail
  • Flexibility
  • Team player

Other Requirements

  • Minimum 5 years UK residency
  • Full driving license
  • Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme.
If you would like to apply for this role please send your current cv to with a covering email