Forensic Case Officer (Maternity Cover)

Summary:

To ensure the smooth flow and management of PC, Cell Site, CCTV and mobile phone cases from receipt until dispatch.

Reporting to:

FCT Team Leader

Location:

Stratford upon Avon

Department / Division:

Digital Forensics

Application Deadline:

Main Job Summary

To ensure the smooth flow and management of PC, Cell Site, CCTV and mobile phone cases from receipt until dispatch.

Main Duties & Responsibilities (other duties may be assigned):

Being first point of contact for contracted clients of CCL, overseeing the submissions, ensuring evidence continuity and case management from receipt to dispatch
Dealing with customer enquiries, by email and telephone
Ability to work with precision, accuracy and high attention to detail
Liaise with customers and arrange for collection/delivery of exhibits to CCL laboratory
Inspection of items arriving at CCL
Receipting of items on CCL Systems ensuring the continuity of evidence
Loading cases onto Focal Point case management system
Quality checking the case loading process ensuring any anomalies are documented and the customer is notified (if applicable)
Customer reporting and monitoring Projected Return Dates (PRDs) of cases
Updating Focal Point case management system ensuring information is accurate and up to date with the current status of a case
Auditing of Exhibit Store (Team Effort) & Archives
Working with the other departments within CCL to ensure correct case management and excellent customer service
Create quotes and obtain authorisation for casework when required from clients
Upon completion of case, arrange for delivery by CCL or collection by client
Release and sign out exhibits and casework to client or CCL driver ensuring continuity of evidence
Invoicing of completed cases on the case management system and assisting Finance
Produce Management Information for CCL-Group Management Team and for Customers, as required, including weekly/monthly work reports

Required Skill Set & Experience:

Proficient in Microsoft Product – Word, Excel and SharePoint
Ability to use a range of software packages
Ability to multitask and manage a busy workload
Good interpersonal and communication skills
Ability to work independently and make sound and reasoned judgements
Computer literate
Excellent planning and organisational skills
Ability to work as part of a team
Flexibility

Education

GSCE Maths and English

Core Role Competencies:

Personal Attributes

Positive and motivated attitude
Confident communicator
Team player
Ability to work under pressure
Conscientious and reliable
Solution focused
Organised

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Competencies (some or all of these MAY be assessed during the process)

Effective Communication
Personal Awareness
Personal Effectiveness
Problem Solving
Team Working
Accuracy of work
High attention to detail

Other Role Requirements:

Minimum 5 years UK residency
Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme.

CCL is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.