Business Support Assistant – Archive Data and Exhibits

Summary:

To ensure the smooth flow and management of archive data and archived exhibits from PC, Mobile Device, Cell Site and Data Analytics cases.

Reporting to:

Digital Forensic Manager – Technical Lead - SuA

Location:

Stratford Upon Avon (and Milton Keynes when required)

Department / Division:

Operations

Main Duties & Responsibilites. Other duties may be assigned: 

  • Auditing of Exhibit Store & Archive data storage
  • Restoring and tracking of case archives
  • Reviewing of Contracts to understand Data Return agreements
  • Liaise with customers, gain authorisation and arrange for return of archived data
  • Upon completion of cases, liaise with customers, gain authorisation and arrange for return of archive data producing quotes for customers
  • Dealing with customer enquiries, by email and telephone
  • Updating CCL systems to ensure the continuity of exhibits and data
  • Customer reporting and monitoring Projected Return Dates (PRDs) of data and exhibits on completed cases
  • Update case management system ensuring information is accurate and up to date with the current status of archive data
  • Working across departments within CCL to ensure correct data management and good customer service
  • Release and sign out exhibits and casework to client or CCL driver ensuring continuity of evidence
  • Invoicing of returned data and exhibits completed cases on the case management system and assisting Finance
  • Process improvement - to look for ways of refining processes and procedures in order to improve efficiency
  • Produce Management Information for CCL-Group Management Team and for Customers, as required, including weekly/monthly work reports.

Personal Attributes

  • Positive and motivated attitude
  • Confident communicator
  • Team player
  • Ability to work under pressure
  • Conscientious and reliable
  • Solution focussed
  • Organised

Competencies

  • Effective Communication
  • Personal Awareness
  • Personal Effectiveness
  • Problem Solving
  • Team Working
  • Accuracy of work High attention to detail

Other Requirements

  • Minimum 3 years UK residency
  • Full driving license
  • Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of
    Chief Police Officers) National Vetting Scheme.
If you would like to apply for this role please send your current cv to careers@cclsolutionsgroup.com with a covering email