Mobile Device Lab Team Leader

Summary:

Managing, coaching & monitoring all aspects of the Lab in conjunction with the Operations Manager & Forensic Case Team.

Reporting to:

Operations Manager

Location:

Stratford upon Avon

Department / Division:

Digital Forensics

Main Duties & Responsibilities (other duties may be assigned):

  • Monitor all levels of performance to ensure high levels of efficiency, ensuring case management & efficient use of resource whilst being customer centric, quality focused & commercially aware.
  • Proactively communicate with the Lab Manager to highlight relevant challenges & ensure deadlines & quality standards are met. Proactively identify & resolve technical & operational issues to ensure effective workflows. Conduct analysis of cases.
  • Assign case work to Analysts & use CCL’s case management system to effectively & proactively manage case work of individuals to maintain efficiency & ensure deadlines are maintained
  • Responsible for analysis tasks & communicate with the Operations Manager & FCT to ensure any challenges are highlighted & resolved
  • Ensure that Analysts record the correct time & notes on cases, proactively managing TRTs
  • Assist with basic HR tasks & monitoring & provide feedback to the Operations Manager following one to one &/or performance reviews
  • Monitor Analysts until they have passed their probationary period
  • Proactively monitor & address any issues that may affect productivity
  • Proactively acquire forensic knowledge to ensure the Mobile Device Laboratory is using the most appropriate hardware & software required for the job
  • Ensure that all ISO processes & documentation are up to date & are being adhered to
  • Maintain a safe, secure, & legal work environment; develop personal growth opportunities for staff
  • Assist with ISO audits when required
  • Dip sample Analyst’s output to ensure all quality & policy requirements are being met
  • Proactively identify any inefficiencies or areas that can be improved upon & make recommendations to the Lab Manager where these have been identified
  • Conduct performance management
  • Deal with and resolve conflict within the team

Required Skill Set & Experience:

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Previous experience working as a digital forensics practitioner in computer forensics
  • Sound understanding of current ACPO guidelines and Forensic Regulator’s requirements (ISO17025)
  • Excellent understanding of leading operating systems
  • Previous experience using the leading industry standard tools
  • Previous people management experience
  • Ability to work independently and make sound and reasoned judgements
  • Ability to develop and lead people to ensure they are achieving their maximum potential
  • Sound analytical and interpretation skills
  • Ability to work with precision, accuracy with high attention to detail
  • Computer literate
  • Excellent planning and organisational skills

Education:

  • Degree level qualification (2:2 or above) BSc in IT, Computer Science or Digital Forensics is desirable

Core Role Competencies:

Personal Attributes

  • Positive ‘can do’ attitude
  • Confident communicator at all levels
  • Team player
  • Ability to work under pressure
  • Conscientious and reliable
  • Solution focused

Competencies (some or all of these MAY be assessed during the process)

  • Job Knowledge
  • Effective Communication
  • Leadership
  • Management Ability
  • Partnership Working
  • Personal Awareness
  • Personal Effectiveness
  • Problem Solving
  • Respect for Diversity
  • Service Delivery
  • Team Working

Other Role Requirements:

  • Minimum 5 years UK residency
  • Full driving licence
  • Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme
If you would like to apply for this role please send your current cv to careers@cclsolutionsgroup.com with a covering email